Complaints and Customer Contact

Complaints and Customer Contact Centre

We take complaints very seriously, if you wish to make a complaint about the service you have received from the practice we have a complaints policy in place (please click here to see the policy) or you can contact the customer contact centre.

The Customer Contact Centre is a point of contact for members of the general public to contact regarding complaints. If you wish to contact the centre you can access it as follows;

Telephone; 0300 311 22 33

PO BOX 16738
B97 9PT


Freedom Of Information Act

The Freedom of Information Act gives you the right to request information held by a public sector organisation. Unless there’s a good reason, the organisation must provide the information within 20 working days.

Data Protection

All patient information is completely confidential. The Practice is registered under the Data Protection Act 1998. This act protects data held on the computer system. (Please click here to view our policy)