NHS Friends and Family Test

The NHS friends and family test (FFT) is an important opportunity for you to provide feedback on the services that provide your care and treatment. Your feedback will help NHS England to improve services for everyone.

It was introduced in 2013 and asks patients whether they would recommend healthcare services to their friends and family if they needed similar care or treatment.
Here at West House Dental Practice we value your feedback and are always looking for opportunities to improve on the service we provide from the feedback you provide us with.

Please help us by filling out the feedback forms provided. This will tell us how you have found your experience at the practice. We will gather the results and see if any action is required, the results are also sent off to be published on the ‘NHS Friends and Family Test’ website. Your answer is voluntary. But if you do answer, your feedback will provide valuable information for the practice. Your answer will not be traced back to you, and your details will not be passed on to anyone,

For more information on ‘The Friends and Family Test’ please ask a member of staff or click on the link below;

http://www.nhs.uk/NHSEngland/AboutNHSservices/Pages/nhs-friends-and-family-test.aspx